What is a Deskside Support Tech Job?
A deskside support tech job is a position where an individual provides technical support to employees within a company. This support is typically provided in person, at the employee's desk or workstation. The goal of this position is to ensure that all computer systems and software are working properly, and to assist employees with any technical issues they may be experiencing.
What Do Deskside Support Tech Jobs Usually Entail?
In this position, individuals are responsible for a wide range of tasks. They may be responsible for installing software, troubleshooting computer issues, and setting up new workstations. Additionally, they may be responsible for training employees on new software or systems, and ensuring that all technology is up-to-date and secure.
Top 5 Skills for Deskside Support Tech Jobs
- Technical expertise: Individuals in this position should have a strong technical background, with experience in troubleshooting, installing software, and setting up new workstations.
- Communication skills: It is important that deskside support techs are able to communicate effectively with employees at all levels of the organization.
- Problem-solving skills: This position requires individuals who are able to think critically and come up with creative solutions to technical issues.
- Attention to detail: With so many different systems and programs to manage, it is important that deskside support techs are detail-oriented and able to keep track of numerous tasks and responsibilities.
- Customer service skills: Above all, deskside support techs should be dedicated to providing excellent customer service and ensuring that all employees feel supported and valued.
How to Become a Deskside Support Tech Specialist
To become a deskside support tech specialist, individuals typically need a strong background in computer science or a related field. Many employers require a bachelor's degree in computer science, information technology, or a related field. Additionally, individuals should have experience working with computer systems and software, and should be comfortable troubleshooting technical issues.
Average Salary for Deskside Support Tech Jobs
The average salary for deskside support tech jobs varies depending on the location and level of experience. According to Glassdoor, the average salary for this position in the United States is around $50,000 per year.
Roles and Types of Deskside Support Tech Jobs
There are a variety of different roles and types of deskside support tech jobs available. Some individuals may work as part of an internal IT department, providing support to employees within a single company. Others may work for a technical support firm, providing support to clients across a wide range of industries.
Locations with the Most Popular Deskside Support Tech Jobs in the USA
Deskside support tech jobs can be found in a variety of different locations across the United States. Some of the most popular cities for this position include New York, San Francisco, and Los Angeles. Additionally, there are many opportunities available in smaller cities and towns across the country.
What are the Typical Tools Used in Deskside Support Tech Jobs?
Deskside support techs typically use a variety of different tools to perform their job duties. Some of the most common tools include diagnostic software, remote desktop tools, and hardware replacement parts.
In Conclusion
Deskside support tech jobs are an important part of many organizations. These individuals provide critical technical support to employees, ensuring that all systems and software are working properly. If you are interested in pursuing a career in this field, it is important to have a strong technical background, excellent communication skills, and a dedication to providing excellent customer service. With hard work and dedication, you can build a successful career in this exciting and growing field.