What is a Director of Technical Account Management Job?
A Director of Technical Account Management job is a leadership position in a company's technical support department. This individual is responsible for managing a team of technical account managers who provide support to the company's clients. The Director of Technical Account Management is responsible for ensuring that the technical account management team is meeting the needs of clients and providing excellent customer service.
What do individuals in this position usually do?
Individuals in this position are responsible for overseeing the technical account management team and ensuring that they are providing excellent customer service. This includes managing team members, creating and implementing processes and procedures, and working with other departments to ensure that the needs of clients are being met. Directors of Technical Account Management may also be responsible for handling escalated customer complaints and providing technical support to clients.
Top 5 Skills for this Position
- Leadership skills
- Excellent communication skills
- Technical expertise
- Customer service skills
- Problem-solving skills
How to Become a Director of Technical Account Management Specialist
Individuals interested in becoming a Director of Technical Account Management should have a technical background and experience in customer service or technical support. A bachelor's degree in a technical field is typically required, along with several years of experience in a technical support role. Individuals should also possess strong leadership and communication skills.
Average Salary
According to Glassdoor, the average salary for a Director of Technical Account Management is $156,000 per year in the United States. Salary may vary depending on the size of the company, location, and level of experience.
Roles and Types
The role of a Director of Technical Account Management is to manage a team of technical account managers who provide support to clients. In some companies, this position may be called a Technical Support Manager or a Customer Support Manager. The types of companies that typically hire Directors of Technical Account Management include software companies, technology companies, and other companies that provide technical products or services.
Locations with the Most Popular Jobs in the USA
The most popular locations for Director of Technical Account Management jobs in the United States include San Francisco, New York City, Seattle, Boston, and Austin. However, there are opportunities for this position in many other cities throughout the country.
What are the Typical Tools
Directors of Technical Account Management typically use a variety of tools to manage their teams and provide support to clients. These tools may include customer relationship management (CRM) software, project management software, and communication tools such as email and video conferencing software. Directors of Technical Account Management may also use technical tools to troubleshoot client issues and provide technical support.
In Conclusion
A Director of Technical Account Management is a leadership position in a company's technical support department. This individual is responsible for managing a team of technical account managers who provide support to clients. To become a Director of Technical Account Management, individuals should have a technical background, experience in customer service or technical support, and strong leadership and communication skills. The average salary for this position is $156,000 per year in the United States, and there are opportunities for this position in many cities throughout the country.