What is a Director of Shared Services Job?
A Director of Shared Services is a high-level management position that oversees a company's shared services department. Shared services refers to the consolidation of administrative functions such as finance, human resources, and information technology, among others, to streamline operations and reduce costs. This position is responsible for ensuring that the shared services team is delivering high-quality services to internal stakeholders, while also driving operational efficiencies and cost savings.
What do they usually do in this position?
The Director of Shared Services is responsible for managing and overseeing the shared services team, which includes staff responsible for finance, human resources, IT, and other administrative functions. They work closely with senior management to understand the company's strategic goals and develop plans to support those goals through the shared services department. They are also responsible for identifying and implementing process improvements to increase efficiency and reduce costs, as well as ensuring that the team is meeting service level agreements and delivering high-quality services to internal stakeholders.
Top 5 Skills for this Position:
- Leadership and management skills
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Financial acumen and budget management skills
- Knowledge of shared services best practices and industry trends
How to Become a Director of Shared Services Specialist?
To become a Director of Shared Services, you typically need a bachelor's degree in business administration, finance, accounting, or a related field. Many companies also require a master's degree in business administration or a related field. You will need several years of experience in a management role, ideally in shared services or a related function. Strong leadership skills, excellent communication skills, and financial acumen are also essential. Professional certifications such as the Certified Shared Services Professional (CSSP) or Certified Manager of Shared Services (CMSS) can be advantageous.
Average Salary:
The average salary for a Director of Shared Services in the United States is around $135,000 per year. Salaries can vary depending on factors such as location, industry, company size, and level of experience.
Roles and Types:
Director of Shared Services roles can vary depending on the company and industry. Some common types of shared services departments include finance, human resources, IT, and procurement. Within each of these departments, there may be different roles, such as finance manager, HR manager, IT manager, and procurement manager. The Director of Shared Services oversees all of these roles and ensures that they are working together to deliver high-quality services to internal stakeholders.
Locations with the Most Popular Jobs in the USA:
The most popular locations for Director of Shared Services jobs in the United States are typically in major metropolitan areas such as New York, Chicago, and Los Angeles. However, shared services departments can be found in companies of all sizes and in all industries, so there may be opportunities in other locations as well.
What are the Typical Tools?
The tools used by a Director of Shared Services can vary depending on the company and industry. Some common tools include enterprise resource planning (ERP) systems, financial management software, human resources information systems (HRIS), project management tools, and collaboration software. The Director of Shared Services may also use data analytics tools to monitor performance metrics and identify areas for improvement.
In Conclusion:
The Director of Shared Services is a critical role in any company that has consolidated administrative functions into a shared services department. This position requires strong leadership and management skills, financial acumen, and excellent communication and interpersonal skills. To become a Director of Shared Services, you typically need a bachelor's or master's degree in business administration or a related field, several years of management experience, and professional certifications. The average salary for a Director of Shared Services in the United States is around $135,000 per year, but can vary depending on factors such as location, industry, and level of experience.