WHAT IS AN FOH TEAM MEMBER JOB?
An FOH (Front of House) team member job refers to a position in the hospitality industry where individuals are responsible for providing excellent customer service and support in various establishments such as restaurants, cafes, hotels, and bars. FOH team members are the face of the establishment and play a crucial role in creating a positive experience for guests.
WHAT DO FOH TEAM MEMBERS USUALLY DO IN THIS POSITION?
In this position, FOH team members have a range of responsibilities. They greet and welcome guests, assist with seating arrangements, take orders, and serve food and beverages. They ensure that guests have a pleasant dining experience by providing recommendations, answering questions, and addressing any concerns or complaints. FOH team members also handle payment transactions, maintain cleanliness in the dining area, and collaborate with other staff members to ensure smooth operations.
TOP 5 SKILLS FOR AN FOH TEAM MEMBER POSITION
To excel in an FOH team member position, certain skills are essential. These include:
1. Excellent Communication: FOH team members must possess strong verbal communication skills to effectively interact with guests, listen to their needs, and convey information clearly.
2. Customer Service: Providing exceptional customer service is crucial in this role. FOH team members need to be friendly, attentive, and able to anticipate and fulfill guests' needs.
3. Multitasking Abilities: The ability to handle multiple tasks simultaneously is vital for FOH team members. They must be organized, efficient, and capable of managing time effectively during busy periods.
4. Problem-Solving: FOH team members should possess strong problem-solving skills to handle any issues that may arise, such as resolving customer complaints or addressing service disruptions.
5. Teamwork: Collaboration and teamwork are essential in a fast-paced hospitality environment. FOH team members should be able to work well with colleagues from various departments to ensure smooth operations and guest satisfaction.
HOW TO BECOME AN FOH TEAM MEMBER?
To pursue a career as an FOH team member, certain steps can be taken:
1. Education and Training: While formal education is not always required, completing a hospitality or customer service-related course can enhance job prospects. Additionally, on-the-job training or apprenticeships provided by employers can provide valuable experience and knowledge.
2. Gain Experience: Building experience in the hospitality industry is essential. Part-time roles, internships, or volunteering at restaurants or hotels can help develop the necessary skills and understanding of FOH operations.
3. Develop Customer Service Skills: Improving customer service skills through workshops, online courses, or seminars can greatly benefit individuals aspiring to become FOH team members.
4. Showcase Relevant Skills: When applying for FOH positions, highlight relevant skills such as communication, teamwork, and problem-solving in your resume and during interviews.
5. Network: Building a strong professional network within the hospitality industry can provide opportunities for job openings and career advancement. Attend industry events, join professional associations, and connect with individuals already working in the field.
AVERAGE SALARY
The average salary of an FOH team member can vary depending on factors such as location, establishment type, and level of experience. According to data from the U.S. Bureau of Labor Statistics, as of May 2020, the median annual wage for food and beverage serving and related workers, which includes FOH team members, was around $23,880. However, it's important to note that this figure can vary significantly based on individual circumstances.
ROLES AND TYPES
FOH team member roles can differ depending on the establishment. Some common positions include:
1. Server: Servers take orders, serve food and beverages, and ensure guest satisfaction throughout their dining experience.
2. Host/Hostess: Hosts or hostesses greet and seat guests, manage reservations, and coordinate with the serving staff to ensure smooth customer flow.
3. Bartender: Bartenders prepare and serve alcoholic and non-alcoholic beverages, maintain the bar area, and engage with guests.
4. Barista: Baristas specialize in preparing and serving coffee and other hot beverages, maintaining coffee equipment, and providing a positive coffee shop experience.
5. Cashier: Cashiers handle payment transactions, issue receipts, and provide excellent customer service during the checkout process.
LOCATIONS WITH THE MOST POPULAR FOH TEAM MEMBER JOBS IN THE USA
FOH team member jobs are prevalent throughout the United States. However, certain locations have a higher concentration of opportunities in the hospitality industry. Some popular cities for FOH team member jobs include:
1. New York City, NY
2. Los Angeles, CA
3. Chicago, IL
4. Miami, FL
5. Las Vegas, NV
6. San Francisco, CA
7. Houston, TX
8. Atlanta, GA
9. Washington, D.C.
10. Boston, MA
WHAT ARE THE TYPICAL TOOLS USED BY FOH TEAM MEMBERS?
FOH team members utilize various tools to perform their duties effectively. Some typical tools include:
1. POS Systems: Point-of-sale systems are used to process orders, track sales, and handle payment transactions.
2. Order Pads: FOH team members often use order pads to write down guests' orders and ensure accuracy when relaying them to the kitchen or bar.
3. Payment Terminals: Payment terminals or cash registers are used to process credit card transactions and handle cash payments.
4. Tray Stands and Trays: FOH team members use tray stands and trays to carry multiple dishes or drinks at once, facilitating efficient service.
5. Reservation Systems: In establishments that accept reservations, FOH team members may use reservation systems to manage bookings and seating arrangements.
IN CONCLUSION
FOH team member jobs offer exciting opportunities for individuals interested in the hospitality industry. With the right skills, training, and dedication, one can thrive in this role and contribute to creating memorable experiences for guests. Whether it's greeting customers with a warm smile, providing exceptional service, or ensuring the smooth flow of operations, FOH team members play an integral part in the success of any hospitality establishment.