At WorkStep, we make the industrial sector a better place to work. For workers, we provide intelligent job matching, skill development & feedback loops. For enterprise customers, our technology helps source, screen, train & retain hourly talent at scale.
We are looking to expand our fully-remote Customer Success team with a Customer Success Manager who can act as a strategic partner and main point of contact for the stakeholders at our enterprise accounts. Our ideal candidate is solution-focused, growth-minded and takes a consultative and data-centered approach to account management. This role will report to our Customer Success Lead.
Responsibilities
- Serve as the dedicated post-sales point of contact with WorkStep's enterprise customers
- Lead new enterprise customer onboarding
- Drive increased user engagement
- Advise around best practices and solutions to ensure customers are getting the most value out of WorkStep's offerings
- Proactively share progress on success metrics with customers on a regular basis through QBRs
- Identify and facilitate upsell and expansion opportunities
- Act as voice of customer internally to provide feedback on how WorkStep can increase the value provided and better serve our customers
Requirements
- More than 1 year of experience in a customer success or account management role
- Experience managing enterprise level accounts at a B2B SaaS company
- Passion for the WorkStep mission
Preferred Experience
- Understanding of stakeholder concerns in HR Recruitment and Retention
- Previous experience in a rapidly growing startup environment
Benefits
- Competitive compensation
- Unlimited PTO
- Top-notch technology
- Quarterly team building on-sites
- Work space stipend
- Competitive company-sponsored health, vision, and dental benefits package
- Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission