What is a Technical Service Supervisor Job?
A technical service supervisor job is a management position in a technical field. Individuals in this role are responsible for overseeing the work of technical staff, ensuring that they meet the needs of clients or customers. Technical service supervisors may work in a variety of industries, including IT, manufacturing, healthcare, and telecommunications.
What Usually Do in This Position?
Technical service supervisors are responsible for managing a team of technicians who are responsible for providing technical support to customers or clients. These supervisors will assign tasks to their team members, monitor progress, and ensure that all work is completed to the highest standards. They must also identify areas for improvement and provide training to their team to ensure that they are up-to-date on the latest technologies and techniques.
Top 5 Skills for Position
- Leadership Skills
- Technical Knowledge
- Communication Skills
- Problem-Solving Skills
- Organizational Skills
How to Become This Type of Specialist
To become a technical service supervisor, individuals typically need a bachelor's degree in a technical field, such as computer science, engineering, or information technology. Many employers also require several years of experience working in a technical role, such as a technician or engineer. Individuals who are interested in pursuing this career should also develop strong leadership, communication, and problem-solving skills.
Average Salary
According to Glassdoor, the average salary for a technical service supervisor in the United States is $70,000 per year. However, this can vary depending on a variety of factors, such as the industry, location, and level of experience.
Roles and Types
Technical service supervisor jobs can vary depending on the industry and the specific needs of the organization. Some common roles and types include:
- IT Technical Service Supervisor
- Manufacturing Technical Service Supervisor
- Telecommunications Technical Service Supervisor
- Healthcare Technical Service Supervisor
Locations with the Most Popular Jobs in USA
According to Indeed, the top locations in the United States for technical service supervisor jobs include:
- San Francisco, CA
- New York, NY
- Chicago, IL
- Seattle, WA
- Los Angeles, CA
What are the Typical Tools
Technical service supervisors may use a variety of tools and technologies to perform their jobs. Some common tools include:
- Customer Relationship Management (CRM) Software
- Project Management Software
- Technical Support Software
- Remote Access Software
- Collaboration Tools
In Conclusion
Technical service supervisor jobs are critical to ensuring that customers and clients receive high-quality technical support. Individuals in this role must have strong leadership, communication, and technical skills to manage their teams effectively. With the right education and experience, individuals can pursue a rewarding career as a technical service supervisor in a variety of industries.